Abandoned Cart Pro for WooCommerce

You can find the Abandon Carts under WooCommerce > Abandoned Carts > Abandoned Orders page. All the plugin settings, including list of Abandoned Carts, emails sent, recovered carts, etc. are contained here. The only thing not present on this page is the Dashboard widget, which will show up on your WordPress admin dashboard.

For all users, the cart is considered as abandoned after the set cut-off time has passed. The default value for this is X minutes.

For a logged-in user, the cart is tracked right after the product is added to his cart. It is considered abandoned as soon as the cut-off time has passed since adding the product to cart. Whereas, for a guest user, if Add to cart popup modal is enabled then the cart will be abandoned once the email address is entered in popup modal. If Add to cart modal is disabled then the cart can be abandoned only after the guest user reaches the checkout page and mentions his first name, last name, phone number, and email address.

in the right sidebar and your active license key(s) will be listed at the top of the page.

You will find all the Abandoned Cart plugin settings in WooCommerce > Abandoned Carts -> Settings page. They are divided into 4 categories, namely General Settings, Add To Cart Popup Editor Settings, Email Sending Settings & Restriction Settings.

When you add or edit an email template, it has a “Enter coupon code to add into email” Here you need to enter a coupon code that you have created from WooCommerce > Coupons page. You would also need to add the {{coupon.code}} merge tag in the Body section of the template. This will send the same coupon code to all customers to whom that abandon cart email is sent to.

If you want to send a unique coupon code to each customer, then you need to enable the “Generate unique coupon codes” setting. In addition, you still need to enter a parent coupon code in the “Enter a coupon code to add into email” setting. The unique coupon codes will be generated based on the settings added for the parent coupon code.

You can learn more about the coupon code settings here.

When an order is claimed, it is removed from the Abandoned Orders list and moved to Recovered Order tab under WooCommerce > Abandoned Carts. No further emails will be sent to any customer who has already claimed their abandoned cart.

Yes. You can view which email templates are sent to which customers from the Sent Emails tab. You can also view which customers have opened the email.

Alternatively, for email sent to customers, you can also send a copy of it to the site admin or to an external email address too. This can be done from the add/edit email template page in the “Send the Abandoned cart emails to:” field.

Our plugin uses the WP-Cron which will send the abandoned cart reminder email to customers automatically. The email sending is done at every 15 minutes. If you want, you can change this interval from the “Setting for sending emails using WP Cron” under “Email Sending Settings” page in Settings.

There are several reasons abandoned cart reminder emails not being sent from your website.

It could be that WP-Cron is disabled on your site, or your server has some restrictions which does not allow WP-Cron, or the emails are actually sent, but the email server has failed to deliver them to the recipient. If you see the emails under the “Sent Emails” section but if they are still not being received, then it’s likely a problem with your email server. You can contact your web host about this.

You can refer to this post for fixing the WP-Cron issue.